Case Study: Customer-Centric Live Logistics Optimization for Large Online Retailer

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Lets start with getting a deeper idea of what LogiNext represents!

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Consider a circumstance where the delivery is a king-size bed with a mattress. The driver/handler must be an expert in filling and moving such items. They ought to be skilled with delivering it in the house of the customer in the preferred space. If assembly is needed, the handler or assistant need to be trained in such work (and that too, to do a remarkable job at it)

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The delivery was analyzed and instantly designated to the best-suited driver or truck. Each driver/truck had their own skill-sets related to them

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The customer was one of the biggest online home goods seller in North America with more than 60 million active online users, 10 million hosted products, and 20,000 suppliers

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Right from the point, a consumer ordered furnishings to the point they received it in best condition right in their rooms, LogiNexts logistics optimization software worked to make the entire procedure smooth and error-free

LogiNexts logistics optimization stands at the leading edge of efficient provider management and last mile shipment optimization. Its industry leading and exclusive device finding out allowed algorithm makes it the most sophisticated shipment route planning software in its space

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Such auto-allocation based on the delivery requirements is vital to create a fantastic shipment experience for the consumer

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Improving Delivery Experience Multifold

Expect the customer has actually asked for a specific time-slot for the delivery. LogiNexts software thought about all specifications, including available providers, their capacity, the truck type, live traffic analysis, and preferred time-slot of the client to develop an enhanced shipment path for the truck/driver so that they might deliver all these items on time, and (general) provide more utilizing the very same offered resources

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Advanced Route Planning and Quick Dispatch

Moreover, beyond this innovative preparation and quick dispatch, live tracking of all trucks with instant notifications of all on-ground events (varying from unexpected delay to effective deliveries) in a single control panel provided the customer the ways to completely control their distribution in one go. This master-consolidation of all logistics motion was, thus, called the control tower

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End-to-End Visibility

LogiNexts logistics optimization software took on all the huge challenges of client and comes through successful at the other end for the complete service landscape

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Such end-to-end visibility cut down the response time to any and all instances on the ground offering the client the agility and responsiveness to give the very best delivery experience to all their clients.

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Great Delivery Experience

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Among the major increases that came through LogiNexts optimization was the creation of a great delivery experience for each customer. With on-time shipments and live tracking of deliveries being available in, the clients expectations were not simply effectively handled but likewise went beyond

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Proper driver-shipment mapping made sure premium interactions with the consumer, boosting their satisfaction

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Advised Read: Top 3 Logistics Management Trends Taking Center Stage In 2019

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A driver/handler with the ideal skills to deliver/assemble a specific delivery (like a bed) ensured that the consumer stuck with the client for far longer, increasing the overall life time value with high repeat purchases and greater order values

Enhanced logistics motion with LogiNext saved as much as 18% of total logistics costs which were then reversed into advantages for the clients creating a more effective and transparent eco-system

Provider Movement Optimization

The client could deal with multiple carriers across all circulation zones from within a single control panel. In developing nations and new markets, third-party carriers are a more practical alternative. Nevertheless, the problem of reliable control over their movement set up possible lapses in the end-service for the clients leading to mismanaged deliveries, hold-ups, missed out on service level arrangements (SLAs), and discontented customers

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Control Tower

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LogiNext shipment path preparation and end-to-end exposure (control tower) made sure that the cost-effectiveness of provider partners didnt obstruct the logistics effectiveness or shipment experience

Recommended Read: How Cloud-Based Tech Is Changing The Fleet Management Landscape

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The customer could manage numerous providers within a single system and enhance their motion for better efficiency (offering added cost-benefits)

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Capability Optimization

Thousands of shipments moved through hundreds of trucks for the client. This meant that lower resources (trucks) were used to deliver the same shipments, saving expenses (resource and time)

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Auto-Allocation of Shipment

As explained earlier, auto-allocation of delivery according to the skill-set of the chauffeur and the truck type ensured a boosted shipment experience for the client. It also significantly cut down on the loading/unloading and dispatch time needed for deliveries, making sure that the trucks were apprehended far less

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Auto-Pickup Allocation for Dead Run Optimization

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Consider a situation in which a client demands a pickup (return). The system could instantly appoint the pickup to a truck/driver with idle capacity and available schedule (time) that is closest to the customers place. This helped serve the consumer much better (developing a terrific experience) and reduce dead run expenses, optimizing capability much better

Lesser Distance Traveled

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Such planning and delivery route planning likewise offered the included edge of predictability where the client could understand exactly the number of trucks its carriers required for their deliveries (using LogiNexts capacity optimization) so that they were never ever over or under-utilized

Lastly, the innovative delivery route preparation ensured that the trucks follow much shorter distances optimized to prevent traffic and delays. This ensured timely shipment to more clients daily

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Today, accessibility is as important as price. To be truly accessible, you must have complete end-to-end presence. It was important to make sure that each order placed was treated as a concern to be delivered right on time and in the ideal manner. LogiNexts software gave the client the platform to deliver far more using far lesser resources, serving more customers with on-time deliveries

Advanced Delivery Route Planning

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LogiNext has more than 16 flavors of preparation. What these various planning tastes did, was provide a wide variety of planning possibilities in which the customer could work as lots of consumers as they require. The software application is totally scalable efficient in dealing with millions of orders at a time

The optimized shipment path was related to a driver/truck. This driver/truck might follow a clear map user interface to show their entire shipment schedule and follow the enhanced route to reach all the destinations on-time

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LogiNext has unchallenged authority in shipment path preparation using their proprietary planning engine which takes into consideration multiple permutations of possible preparation restraints, likewise called, tastes of preparation, working on device knowing and expert system

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The client might serve 20% higher orders with LogiNext to new and repeating consumers

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Live Shipment Tracking with Notifications

The client might manage and track all their logistics motion from a single control panel called the control tower. This control tower would offer all the details about their trucks, their carriers, their drivers, their deliveries, their customers, their routes, and more

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Including on the edge of agility and responsiveness, LogiNexts live notifies and notifications made sure that the client never missed out on any delays/detentions, addressing them as they happen. They knew precisely where a shipment was at any minute in time. Even the clients knew precisely where their order had reached so that they do not need to just await it to arrive

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Several Integrations in a Single Platform

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Sustainable operations are a perfect outcome of automated and enhanced logistics. This indicates that when the logistics motion is seamless without unneeded costs, moving through shorter ranges, utilizing resources better, delivering more, and with happier customers, the entire environment is steady

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Right from the order came into the system to the point where the customer got their delivery, the entire process was structured in LogiNexts live logistics planning screen giving total end-to-end presence and control

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At scale, the customer worked with several systems and devices to make sure appropriate shipment movement. At first (pre-LogiNext) numerous various systems, manual or digital, made it tough to keep track of orders and their timelines leading to inadequacies. Such inadequacies either led to higher expenses or preventable delays

LogiNexts system is perfectly attuned to talk to practically all systems all over the world. It is readily suitable with every significant ERP, WMS, OMS, TMS, etc. With simple and fast integrations, LogiNext looks at all these disparate systems into one dashboard giving a consolidated view of all logistics motion

Much Better Delivery Experience for all Customers

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Constantly maintaining these high shipment standards through LogiNext, eventually, the client was able to increase their customer lifetime value, overall repeat purchases, higher new customers, and higher order size (per transaction). This consistency brought more stability in their operations, providing more control with enhanced carrier management

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Positive consumers and a stable the customer translate into much better economic outputs. This is mostly due to all redundant parts of the logistics process being eliminated by LogiNext. Clients would be getting their amount and their belief in the economy would grow

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The primary and direct favorable effect with LogiNext was a much better delivery experience for consumers. This came naturally when they received their order on time, in appropriate condition, delivered in the manner they chose

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Lesser Distance Travelled– Lesser Emissions

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Enhanced delivery routes move through far shorter distances, avoiding traffic and unnecessary detention. This suggests that they use lesser fuel leading to far lesser emissions

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Advised Read: Why Advanced Delivery Route Planning Is Great For The Global Economy?

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As LogiNexts route planning directed the trucks through traffic complimentary roads, it even benefited the overall traffic jam in major cities of operation (redistributing traffic over a more comprehensive network of roads, breaking bottlenecks). This directly assisted in alleviating transportation conditions and further minimized CO2 emissions

The customer might not just bring consistency and sustain great delivery experience across all their consumers, however likewise improve it with high dexterity and live logistics manage to get the essential edge in an extremely competitive market

In 2018-19, LogiNext assisted enterprises cut down CO2 emissions by over 57 million pounds. The customer might run an enhanced logistics procedure which is progressive and ecologically viable

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Get in touch with us if you desire your business to make similar impact in 2019!

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They must be fluent with delivering it in the house of the consumer in the favored space. The problem of reliable control over their motion set up possible lapses in the end-service for the consumers resulting in mismanaged deliveries, hold-ups, missed service level agreements (SLAs), and dissatisfied clients

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LogiNexts software application gave the customer the platform to deliver much more utilizing far lower resources, serving more clients with on-time shipments

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Even the customers knew precisely where their order had reached so that they do not have to simply wait for it to show up

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Consumers would be getting their full value and their belief in the economy would grow

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